Help center

How can we help?

Getting started

Create a workspace, enter your website and let Rova extract facts. Approve the facts you want the agent to use.

Defining your ICP

Add titles, seniority, industries, sizes and locations. Exclusions always win over scores.

Importing contacts from CSV

Upload a CSV, map columns, preview, and import. Duplicates are skipped by email or profile URL; rejected rows can be downloaded.

Review vs. autopilot

Review holds every draft for approval. Scoped autopilot approves drafts that pass checks within your stored authorization.

Why messages show 'awaiting sender'

Approved messages wait in the queue until a sending mailbox is connected and verified.

Handling opt-outs

Replies containing explicit opt-out language suppress the contact across all campaigns immediately.

Credits and AI tasks

AI tasks count successful operations. Data credits pay for licensed data; your own CSV imports are free.